Refund Policy

Customer satisfaction is important to us at DUROMEN.

If you receive a T-shirt that is damaged, defective, incorrect, or significantly different from its description, please contact us at support@duromen.com as soon as possible.

Please provide your order number and clear photographs of the item so that we can review the issue.

Return Conditions

Items should generally be returned in their original condition, unworn, unwashed, unaltered, and with applicable tags or original packaging intact.

Items that have been worn, washed, damaged, or altered by the customer may not be eligible for a refund.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If your refund is approved, the applicable amount will be refunded to your original payment method. Processing times may vary depending on your payment provider or financial institution.

Please contact us before returning any item. Unauthorized returns may not be accepted.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.